Your data, in plain words.

1.Who we are

Bat Move is a delivery company serving Egypt. This policy covers this website and the forms on it.

We follow Egypt's Personal Data Protection Law, Law 151 of 2020.

2.What we collect here

The request form asks for your name, mobile number, what kind of customer you are and an optional message. The courier form asks for your name, mobile number, district and vehicle.

The forms do not send this to our servers. They open WhatsApp or your email app with your details filled in, and nothing is sent until you press send.

We do not collect payment details or identity documents on this website. Couriers upload documents later, inside the courier app.

When you open a tracking link, this website passes you on and does not store your tracking code.

3.Cookies

We remember two things on your device: your language choice and your light or dark setting. We set no advertising or tracking cookies. If that changes, we will ask first and update this page.

4.Why we use it

To answer your request and arrange pickup or onboarding. We do not sell your details and we do not use them for advertising.

5.Who sees it

WhatsApp handles the messages you send there under its own policy. Your email provider handles emails. Inside Bat Move, only the people who answer requests can see them.

6.How long we keep it

Conversations about requests stay in our business WhatsApp account and inbox for up to 12 months, then we delete them.

If you become a customer or a courier, the data we hold for your account follows the retention rules in that product's own notice.

7.Your rights

You can ask to see what we hold about you, correct it, delete it, object to how we use it, or withdraw consent at any time. You can also complain to us about how we handled your data.

We confirm your request within 24 hours and finish it within 30 days.

8.Contact for data requests

Email [email protected] or message +201000000000 on WhatsApp.

9.Changes

If we change this policy, we update this page.